Account Manager

Description

Paragon is on a mission to transform the world of cyber intelligence.

Based in Tel Aviv, our innovative team is made up of top-tier talent who are passionate about making an impact. At Paragon, you’ll find the freedom to think boldly, collaborate with purpose, and grow alongside a team united by a shared mission striving for excellence, and always looking out for one another.

We are looking for a proficient and highly-skilled Account Manager to join our team.

Responsibilities

• Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts
• Representing the company at customer accounts and voicing customers’ needs internally
• Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
• Own responsibly on invoice payments, renewals, contractual changes
• Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
• Identify up-sell opportunities and communicate them to the relevant business line owner
• Facilitate and support up-sell processes
• Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Maintain all information on customer activity

Requirements

• 5+ years of previous proven experience as an Account manager, Client Executive - Must
• Experience working closely with clients, working with a limited number of clients and accompanying them on a daily basis
• Experience working with governmental organizations in the security/intelligence/cyber domain OR equivalent experience in one of the intelligence organizations.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
• Ability to work in a multicultural environment
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong interpersonal skills, people person
• Excellent proficiency in English, both verbally and in writing
• Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
• Willingness to travel extensively - 25% travel
• Project management experience - Advantage