Business Operations Manager

Description

This is us 

Kaltura (NYSE: KLTR) is a global software company on a mission to transform digital experiences from one-way interactions into intelligent, personalized conversations that move people forward.

Founded in 2006, we started by making video more accessible to organizations around the world. Today, we're taking that foundation much further, combining conversational AI, rich media, enterprise knowledge, and data to build a new generation of intelligent digital experiences.

Our technology helps organizations turn their content and knowledge into interactive, AI-powered experiences that can guide customers, train employees, support learners, and engage audiences in real time. From AI agents and personalized learning experiences to digital events, content hubs, and media platforms, we're changing how people interact with technology, and what technology can do for them.

More than 1,000 organizations worldwide rely on Kaltura, reaching over 100 million users at home, at work, and at school.

And the people behind it? We're a global team of 600+ employees, with offices in New York, London, Singapore, and Tel Aviv, united by a culture of openness, flexibility, and collaboration. Kaltura is a fast-paced environment where ideas are welcome, initiative is encouraged, and there's always something new to build, challenge, or improve. We believe in giving people the freedom to make an impact, the flexibility to balance work and life, and the opportunity to grow as we continue to evolve.

If you don't meet 100% of the requirements below, that's okay. Nobody's perfect! We believe in hiring people, not just a list of skills. If this sounds like a place where you'd be excited to learn, contribute, and make an impact, we'd love to hear from you.

Requirements

The role:

Kaltura is looking for a Go-to-Market Operations Manager to build and run the outbound engine behind our sales organization. You will sit within Revenue Operations and work hand in hand with our SDR teams and our salespeople to turn outbound from a set of activities into a structured, measurable, scalable motion.

This is a hands-on, high-impact role with real ownership. You will own the processes, tools and data that help SDRs and sellers reach the right prospects, with the right message, at the right time, and you will manage the prospect lifecycle from first touch to qualified opportunity.

If you enjoy building structure, know what good outbound looks like, and like working closely with people to make it happen, this role is for you.

The day-to-day 

• Work with SDR teams and salespeople to design, run and improve a proper outbound motion: target lists, sequences, cadences, messaging and handoffs
• Own inbound lead qualification processes for the SDR teams, including routing, SLAs and follow-up
• Manage the prospect lifecycle end to end: lead and contact statuses, stages, conversion definitions and handoffs between Marketing, SDR and Sales
• Run enrichment processes and keep contact and account data clean
• Own and optimize the sales engagement and sequencing stack
• Build and maintain reporting and dashboards on outbound activity, conversion and pipeline contribution, and turn the findings into action
• Test, measure and refine: run experiments on sequences, segments and channels, and share what works
• Train and support SDRs and sellers on tools, processes and best practices
• Partner with Marketing, Sales, RevOps and Sales Leadership to keep processes and systems aligned

Ideally, we’re looking for:

• At least 3 years of experience in marketing operations, GTM operations or RevOps roles
• Hands-on experience with outbound work and a solid understanding of what makes an outbound motion succeed
• Experience with enrichment processes and tools such as ZoomInfo
• Experience with sequencing and sales engagement tools such as Outreach and AmpleMarket
• Strong interpersonal skills and the ability to work well with SDRs, salespeople and other teams
• A can-do approach: you take initiative, find a way to get things done and stay positive under pressure
• Ability to bring order, structure and follow-through in a fast-moving environment

These would also be nice: 

• Experience with CRM systems such as Salesforce and marketing automation platforms
• Experience supporting enterprise or global sales teams
• Hands-on experience in AI, GenAI and GTM engineering, such as automating outbound and lead workflows

The perks:

1. Hybrid, flexible work environment  
2. Extended private health (including mental) insurance  
3. Personal and professional development programs 
4. Occasional Cross company long weekends