Customer Success Manager - Chinese Market

Description

Mize provides AI-driven revenue infrastructure for travel companies. Our technology enhances every step of the booking cycle and every vertical you sell. By combining predictive algorithms, synthetic availability, dynamic liquidity and a powerful rules engine, Mize helps travel brands unlock new revenue, stabilize their margins and scale their operations. With 10 years in the industry, founded in 2016 and headquartered in Tel Aviv, Mize supports 350+ clients worldwide and has generated hundreds of millions in incremental profit for the travel industry.

We are looking for a Customer Success Manager to manage relationships with our Chinese clients and support their success with Mize’s solutions. You’ll be part of an agile, global team of welcoming, collaborative, and driven individuals who work together to shape the product experience and drive continuous improvement. With a primary focus on the Chinese market, you’ll play a key role in building strong client partnerships, understanding local market needs, and ensuring our clients get the most value from our technology.

Responsibilities:

• Building and managing long-term relationships with our clients, primarily in the Chinese market
• Enhancing client results and proactively pushing for expansion 
• Enhancing customer experience through product support
• Conduct onboarding and training sessions for clients
• Analyze and provide insights on client-business interactions
• Utilize data to identify opportunities for improvement and growth
• Handle customer requests and complaints effectively and promptly
• Work towards solutions that align with both customer needs and company objectives
• Manage communication infrastructure to ensure efficient and effective client communication

Requirements

• 3+ years of experience in Customer Success roles within the high tech industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients.
• Communication skills in Chinese
• Fluent in English, both Written and Verbal with excellent communication skills
• Proficient in Excel and experience working with tools like HubSpot, Zendesk and/or Jira - advantage
• Knowledge of the Travel domain and industry - advantage
• Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services
• Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company
• Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments
• Previous experience in a hypergrowth startup environment and mindset - advantage