Customer Success Manager - SMB Accounts

Description

About the Position

Ox Security is the pioneer of Active ASPM, purpose-built to secure the modern software supply chain in the age of AI. While traditional tools overwhelm teams with endless alerts, Ox cuts through the noise to identify the critical 5% of risks - those that are truly reachable and exploitable. From GenAI-generated code to cloud runtime, we provide developers and security teams with the visibility and automation needed to ship secure software, faster.

We’re growing fast and working with leading global companies, and we’re looking for a Customer Success Manager for our SMB accounts to join our Customer Success team and play a key role in driving customer value, adoption, and long-term success.

This is a high-impact, cross-functional role where you’ll work closely with Product, Engineering, and Sales, acting as a trusted advisor to our customers and helping them get the most out of OX.

Responsibilities

What You’ll Be Doing

• Lead onboarding for new customers, focusing on our SMB accounts, ensuring a smooth and successful implementation
• Provide training and guidance to help customers integrate OX into their workflows
• Build and maintain strong relationships with key stakeholders
• Act as a trusted technical advisor, supporting customers throughout their lifecycle
• Handle customer inquiries and resolve issues in a timely and effective manner
• Collaborate with Product and Engineering to address complex challenges and improve the product
• Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell)
• Partner closely with Sales to ensure long-term customer success

Requirements

What We’re Looking For

• Bachelor’s degree in Business, Computer Science, or a related field
• 3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company
• Experience in cybersecurity / application security - strong advantage
• Ability to manage multiple customers and projects simultaneously
• Strong technical aptitude and ability to understand complex environments
• Excellent communication and relationship-building skills
• Problem-solving mindset with a strategic approach
• Comfortable working in a fast-paced, startup environment

Bonus Points For

• Experience working with enterprise customers
• Background in DevSecOps / SDLC / application security
• Experience working cross-functionally with Product and Engineering
• Passion for cybersecurity and working with technical products