Customer Support Agent (Native-Level English)

Description

Papaya is a leading skill-based mobile gaming company, bringing together fun, competition, and real rewards for millions of players worldwide. 

Driven by our vision to create one of the world’s most exciting player communities, we develop games powered by a large-scale B2C platform that supports tens of millions of daily tournaments and connects players around the world through social competitions.

Located in the heart of Tel Aviv, we offer a fast-moving environment, a culture of innovation, professional growth, and the opportunity to make a true impact.

We're looking for a Customer Support Agent to join our team and play a key role in building player trust and satisfaction across our global gaming community.

Responsibilities

• Serve as the primary point of contact for players, providing high-quality email support for everyday gameplay questions and sensitive or complex inquiries.
• Provide clear and accurate information about Papaya’s products, features, and services.
• Handle player complaints and de-escalate challenging situations with empathy and sound judgment.
• Collaborate with Product, Operations, and Legal teams to investigate and resolve complex player inquiries.
• Collect and share player feedback with Product and Support teams to drive continuous improvement.

Requirements

• 2–3 years of Customer Support experience (email/chat) from a gaming company.
• Native-level English proficiency, both written and spoken.
• Strong communication and interpersonal skills, with a customer-centric approach and the ability to handle complaints, resolve conflicts, and de-escalate challenging situations.
• Strong troubleshooting skills and the ability to navigate multiple applications, tools, and platforms simultaneously.
• A creative, can-do mindset, with a proactive approach to problem-solving, fresh ideas, and teamwork.
• Excellent attention to detail and the ability to thrive in a fast-paced, high-pressure environment.