Datacenter Site Operations Manager

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Site Operations Manager (SOM).  

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DC Site Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.  

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.   

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.   

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!  

Responsibilities

• Champion a strong culture of safety, security, compliance, and service availability across data centre operations. 

• Lead and develop multidisciplinary team across IT Operations and Critical Environment (Electrical & Mechanical) ensuring reliable and efficient day-to-day operations. 

• Deliver success through empowerment, talent development, succession planning and a culture of accountability and inclusion 

• Drive Critical Environment availability, operational performance, and service delivery, reducing incidents and ensuring customer capacity is delivered on time and to required standards. 

• Lead major incident response and service recovery, including root-cause reviews, improvement actions, and sharing operational best practices. 

• Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT and Critical Environment (CE) services.  

• Oversee capacity planning, infrastructure delivery, partnering with regional teams to support new projects and deployments. 

• Support  financial planning and forecasting budgets, operational and capital expenditure, drive efficiency initiatives, vendor relationships, and key external stakeholders. 

Qualifications

Qualifications  

Required Qualifications:  

• Bachelor’s degree or equivalent and 6+ years of experience in mission-critical service management, such as IT services, manufacturing, warehousing, retail, military operations, or physical operations within an IT and/or critical environment infrastructure. 

• 3+ years of experience leading, directly managing and influencing a diverse organisation of full-time employees across multiple disciplines and platforms. 

• Demonstrated experience leading operational delivery in a complex, high-availability or mission-critical environment. 

• Demonstrated ability to lead incident response, communicate with senior stakeholders and drive corrective and preventive actions.

 

Preferred Qualifications:  

•  Bachelor's degree in Science, Mathematics, Telecommunications, Electrical or Mechanical Engineering, or a related field; or a relevant technical college certification in mechanical or electrical engineering/services. 

• 5+ years of enterprise-level experience managing large-scale and complex projects or programmes. Experience with Critical Environment infrastructure, such as UPS systems, generators and cooling (chiller) units. 

• 5+ years of experience with physical IT infrastructure, such as servers, storage, networking, capacity, racks/enclosures and structured cabling. Experience managing budgets of USD 5 million or more, including forecasting and operational and capital expenditure controls. 

• Experience working on large-scale Critical Environment projects and operating IT infrastructure. 

• Relevant certifications such as ITIL Foundation, PMP, CDCP, CompTIA, Microsoft, CCNA, inventory control, Microsoft Operations Framework, or leadership development certifications. 

Background Check Requirements:   

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:   

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.