Inbound Sales Development Representative (SDR)

Description

Duve is a global guest experience platform trusted by hospitality brands in 60+ countries. We help hotels and vacation rentals create a smoother, more personal stay from pre-arrival to post-checkout through one seamless, data-driven system.

Our suite includes online check-in, a branded guest app, unified guest messaging, upsells, automation workflows, analytics, and AI-powered capabilities. The result: teams save time, reduce manual work, unlock new revenue, and deliver standout experiences at scale.

Come join us on this exciting journey to revolutionize the guest experience for millions of travelers around the world.

About this Role

We’re looking for an Inbound Sales Development Representative (SDR) to join our Marketing team and take ownership of marketing leads from every channel, including inbounds, from the moment they enter the funnel until they are ready to move to Sales.

In this role, you’ll engage with potential customers, understand their business needs, and qualify potential opportunities based on fit and potential.

We’re looking for someone super detail oriented and organized with strong commercial instincts, curiosity, good people skills, and sound business judgment — someone who can work with defined qualification criteria while also recognizing a great opportunity outside of the box when they see one.

Sitting at the intersection of Marketing and Sales, you’ll work closely with both teams to improve lead quality, nurture and track cooler leads and turn inbound interest into pipeline.

Requirements

• Bachelor’s degree – Required.
• Previous experience in SDR, BDR, Business Development, Inbound Sales, or a similar customer-facing role – an advantage.
• Strong commercial mindset, business judgment, and ability to identify opportunities.
• Excellent verbal and written communication skills and confidence in engaging with potential customers.
• Proactive, curious, responsive, and highly organized, with a strong follow-up mindset.
• Excellent English, written and verbal – Required. Additional languages such as German, French, Italian and Spanish are a strong advantage.
• Experience with HubSpot, Salesforce, or similar CRM platforms – an advantage.
• Experience with workflows, automation, or lead nurturing – an advantage.
• Experience in a B2B SaaS environment – an advantage.

What you'll do

• Own the inbound pipeline and ensure every lead receives a fast, high-quality response.
• Work to ensure demo requests turn into completed meetings, with a focus on show rate
• Engage with potential customers, understand their business needs, and qualify opportunities.
• Identify and prioritize high-potential leads based on our ICP and business potential.
• Manage follow-up and lead nurturing to maximize opportunities from the inbound funnel.
• Manage and track leads using HubSpot and Salesforce.
• Collaborate closely with Marketing and Sales, sharing insights to continuously improve the inbound process and conversion.

• Help build and optimize workflows and automations for lead response, follow-up, and nurturing.