IT Support Specialist - Temporary (1 year)

Mobileye’s Service Desk group is responsible for providing advanced Linux and Windows computing services support to employees across the company.

As a key part of the IT organization, the team serves as the first point of contact for technical assistance, helping users resolve issues efficiently, maintaining high service standards, and ensuring a smooth and productive work environment through professional troubleshooting and customer-focused support.

This position requires on-site presence at our Jerusalem office at least 4 days per week   This position is temporary for one year.   

What will your job look like:

• Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system 

• Record events and problems and their resolution in logs 

• Perform remote troubleshooting through diagnostic techniques and pertinent questions 

• Determine the best solution based on the issue and details provided by customers 

• Walk the customer through the problem-solving process 

• Direct unresolved issues to the next level of support personnel 

• Provide accurate information on IT products or services 

• Follow-up and update customer status and information 

• Pass on any feedback or suggestions by customers to the appropriate internal team 

• Identify and suggest possible improvements on procedures 

All you need is:

• 2+ years of proven experience as a help desk technician or other support role.

• Minimum one year experience supporting Linux/Windows/Mac.

• Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking 

• Ability to diagnose and resolve complex technical issues 

• Proficiency in English 

• Customer-oriented and service oriented 

• Excellent communication skills 

Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!