Program Manager, Engineering Operations

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. 

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

About the role:
We are looking for a hands-on, data-driven Program Manager to join our Engineering Operations team and help improve the way our R&D organization operates and delivers.

This role combines technical systems ownership, data analytics, operational excellence, and program management. You will own the administration and continuous improvement of our Atlassian ecosystem, turn engineering data into actionable insights, and lead initiatives that improve engineering efficiency, utilization, and overall team performance.

We are looking for someone who enjoys getting into the details, solving complex operational problems, and independently turning ideas into practical solutions. You will have significant ownership, work closely with Engineering and Product stakeholders, and use automation and AI-powered tools to make our organization more efficient.

This is an excellent opportunity for someone who wants to grow professionally in program management while building a deep understanding of how a technology organization operates at scale.

What you'll do:

Own and optimize our engineering operations systems

• Take end-to-end ownership of the administration, configuration, and ongoing optimization of our Atlassian ecosystem, primarily Jira, Jira Product Discovery (JPD), and Confluence.
• Manage workflows, custom fields, permissions, automations, project configurations, and system structures to support evolving organizational needs.
• Ensure our systems are reliable, scalable, and configured to support effective planning, execution, and reporting across Engineering and Product teams.
• Act as the go-to expert for our tools, helping teams solve problems, adopt best practices, and improve the way they work.

Turn engineering data into actionable insights

• Build and maintain dashboards, reports, and analytical models that provide visibility into engineering performance and operational KPIs.
• Analyze data to identify bottlenecks, inefficiencies, trends, and opportunities for improvement across teams and development processes.
• Translate complex data into clear, actionable insights and recommendations for engineering leaders and other stakeholders.
• Improve data quality, reporting consistency, and the use of metrics in operational and management decision-making.

Drive operational excellence and engineering efficiency

• Identify opportunities to improve engineering utilization, efficiency, delivery predictability, and operational effectiveness.
• Lead cross-functional projects from problem definition and planning through execution, implementation, and measurement of results.
• Work with Engineering and Product leaders to understand challenges, develop solutions, and drive adoption of improved processes and ways of working.
• Establish scalable processes, automation, and measurement mechanisms that enable teams to operate more effectively.

Leverage AI and automation to scale operations

• Experiment with and build practical AI-powered tools and automations that solve real operational problems and reduce manual work.
• Identify opportunities to apply AI to data analysis, reporting, workflow management, and process optimization.
• Rapidly prototype solutions, validate their value, and turn successful ideas into practical tools used by the organization.

What we are looking for:

• +3 years relevant experience
• Education: Bachelor's degree in Industrial Engineering or equivalent
• Atlassian expertise: Hands-on experience administering and configuring Jira and Confluence. Experience with Jira Product Discovery (JPD) is highly desirable.
• Data analytics: Strong analytical skills and proven experience building dashboards, reports, and KPI tracking mechanisms. Experience with BI or data visualization tools is an advantage.
• AI and automation: Practical, hands-on experience building tools, automations, or workflows using AI-powered platforms. We value people who build and experiment, not just those who use AI assistants.
• Software development lifecycle: A solid understanding of software development processes, Agile methodologies, and the end-to-end development lifecycle.
• Program OR project management: Experience leading projects end-to-end, managing stakeholders, driving execution, and delivering measurable outcomes.

Who you are:

• A self-starter: You take ownership, work independently, and proactively identify what needs to be done without waiting for instructions.
• Hands-on and resourceful: You enjoy getting into the details, configuring systems, analyzing data, and building solutions yourself.
• Analytical and solution-oriented: You can turn ambiguous problems and complex data into clear insights and practical actions.
• A driver of change: You are comfortable challenging existing processes and leading initiatives that improve how teams work.
• Curious and eager to learn: You enjoy exploring new technologies, particularly AI, automation, and tools that improve operational efficiency.
• A future program leader: You are motivated to grow your program management capabilities, take on increasing responsibility, and lead broader cross-functional initiatives over time.

Why join Engineering Operations?

You'll have the opportunity to make a tangible impact on how our R&D organization operates. Rather than focusing solely on coordination, you'll own critical systems, work with data that informs management decisions, build practical AI-powered solutions, and lead initiatives that directly improve engineering performance.

This role offers a unique combination of technical hands-on work, analytical problem-solving, and program leadership, with plenty of room to grow professionally.

Why you’ll love being a Similarwebber: You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

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