Technical Architect II

Industry leader? Well, how about an industry creator?!   WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.   So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Architect, you will play a critical role in helping customers deploy and integrate our SaaS product. We lead the technical delivery, infrastructure, and technical strategy, ensuring the successful deployment, implementation, and expansion of WalkMe to drive effective digital adoption.  You’ll act as both a technical expert and a quarterback—leading customers through complex deployments with confidence, clarity, and care. You’ll work closely with customers to understand their technical requirements, provide hands-on support, and ensure seamless implementation of our platform within their environments. You’ll also partner with product management, engineering, and support to align technical decisions with our overall product strategy. You’ll be expected to communicate proactively, drive progress with urgency, and stay adaptable in fast-moving or ambiguous situations.

What you'll own

• Be a trusted technical leader for your customers—know your domain, drive momentum, remove roadblocks, and ensure no one feels unsupported.

• Deploy and integrate our SaaS product into customer environments:

• Connect with identity providers

• Configure browser extensions

• Ensure smooth end-to-end workflows

• Take full ownership of your work, communicate clearly, and flag risks or blockers early.

• Provide technical guidance and hands-on support throughout the deployment lifecycle, including:

• Troubleshoot deployment issues

• Work directly with customers on configuring API integrations with the WalkMe platform

• Browser/OS compatibility and performance

• Collaborate cross-functionally with product, engineering, and support. Bridge gaps, facilitate conversations, and calibrate with other teams to drive alignment.

• Write and maintain technical documentation (installation guides, configuration guides, troubleshooting materials).

• Help customers understand how the platform works technically—including infrastructure, privacy, and security.

• Build relationships grounded in trust and empathy. Know your customers and advocate for them internally.

** Native or bilingual proficiency in German, alongside excellent written and verbal communication skills in English - a must!

What you need to succeed

Technical Skills

• Experience with web technologies: JavaScript, HTML, CSS

• Knowledge of Chromium-based extension APIs and permissions

• Hands-on experience with software deployment (Windows, MacOS, VDI)

• Understanding of mass deployment tools and policies

• Experience with identity management protocols (OAuth, OIDC, SSO, MFA)

• API integration experience and SaaS platform understanding

• Working knowledge of tools like JIRA and internal knowledge bases

Soft Skills

• Skilled communicator adept at setting expectations, sharing proactive updates, and listening with empathy; able to tailor messaging effectively for different audiences, including C-level, technical, and business groups.

• Ability to navigate ambiguity and adapt when clear processes don’t exist

• Capable of translating customer needs into technical requirements

• Driven and fast-moving—you follow through quickly and don’t let blockers slow you down

• Collaborative, cross-functional mindset—we’re one team, and we support each other

Education

• Bachelor’s degree in Computer Science, Engineering, or a related field

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.   WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.   TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.