Technical Customer Success

We are seeking a motivated and hands-on Technical Trainer or Customer Enablement Specialist with experience delivering customer and partner training in SaaS environments. The ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences.

In this role, you will own the end-to-end training ecosystem for our company Meeting Insights, including course development, training delivery, certification programs, and learning resources. You will work cross-functionally with Product, Customer Success, R&D, and Business teams at HQ and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform.

What You Will Gain

• Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments

·      A key role in supporting customer adoption and success through effective training and enablement programs.

• Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams
• Opportunities to grow your expertise in AI, SaaS, and customer enablement, with strong potential for career advancement
• The ability to influence product adoption and customer success at scale
• Contribution to an award-winning solution, recognized as the “Best Use of AI” at the UC Awards 2024

·      2+ years of experience in training, customer enablement, customer success, technical support or related SaaS roles.

• Strong organizational skills with the ability to manage multiple training initiatives end-to-end
• Excellent technical communication and presentation skills
• A customer-centric mindset with a strong focus on driving customer success
• Proven experience delivering technical training to groups %28in-person or virtual%29

·      Experience developing training materials, onboarding content, user guides, knowledge base articles, or instructor-led training programs.

• Experience writing technical documentation, training materials, or application notes
• Excellent written and spoken English

Advantages

• Experience with Conversational AI or AI-driven SaaS solutions
• Familiarity with unified communications platforms %28Microsoft Teams, Zoom, Google Meet, Webex%29
• Knowledge of emerging AI technologies, including Generative AI and Conversational AI
• Experience working with Microsoft Entra %28Azure AD%29 or identity and access management solutions