Technical Customer Success Manager

We are a global, AI-driven data company that transforms massive, multi-channel digital data into actionable marketing intelligence for leading brands and investors. Our cutting-edge technology leverages scalable ML and LLM pipelines to provide robust measurement frameworks that help organizations benchmark performance and optimize their global strategies.

The Role
We are seeking a proactive and customer-focused Technical Customer Success Manager to own and grow relationships with our enterprise clients. In this role, you will act as a strategic partner, ensuring successful integration and adoption of our data products while helping customers optimize their data usage, resolve technical issues, and derive ongoing value.

Responsibilities

• Customer Onboarding & Integration: Lead onboarding for new customers, ensuring smooth implementation and time-to-value. Coordinate technical setup, integration support, and data validation in partnership with data and integration teams.
• Ongoing Customer Success & Retention: Serve as the primary point of contact for assigned accounts. Monitor customer health to proactively address risks and ensure customers meet their business goals through effective use of our data products.
• Technical Relationship Management: Translate customer requirements into actionable feedback for internal teams. Support troubleshooting of data quality issues, delivery interruptions, or integration challenges. Build strong relationships with customer stakeholders, including product managers, analysts, and engineering teams.
• Value Realization & Expansion: Identify opportunities for upsell/cross-sell and drive renewals and expansion. Help customers maximize ROI through QBRs and strategic roadmap discussions.
• Customer Advocacy & Product Feedback: Act as the voice of the customer internally, advocating for improvements. Gather structured feedback to inform product development and prioritize scalable CS processes and resources.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Technical Support in a SaaS or data-centric business.
• Strong understanding of data delivery concepts such as ETL pipelines, data formats %28JSON, CSV%29, and integrations.
• Experience with SQL and database management tools – Required.
• Proven track record of managing customer relationships, renewals, and retention.
• Experience with customer success tools %28e.g., Salesforce%29.
• Excellent communication skills with both technical and non-technical stakeholders; fluent in English.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Experience supporting enterprise customers with complex integrations.