Technical Support & Professional Services Engineer

Required Qualifications

· Minimum 3 years of experience in a customer-facing technical role.

· In-depth, hands-on experience with telecommunications equipment and environments %28Voice & UC technologies, data networking equipment, PSTN and VoIP protocols, TCP/IP, Microsoft Server infrastructure, etc.%29.

· Excellent English written and oral communication skills.

· Clearance 3 level — mandatory.

Preferred / Advantageous Experience

· Experience with Microsoft Unified Communications solutions %28Microsoft Teams%29.

· Session Border Controller %28SBC%29 experience and familiarity with vendors/solutions such as AudioCodes, Ribbon/Sonus, Oracle/Acme Packet, Avaya, Cisco, Patton, Sangoma.

· Strong data networking and telephony experience %28QoS, dynamic routing protocols, IPSec, routing and bridging%29.

· Experience working in an OEM/Vendor or Service Provider environment supporting telephony, ACD/PBX, and voice communication systems.

· Bachelor’s degree in engineering or University Diploma in Telecommunications, Electrical Engineering, or Computer Science.

· Experience writing technical/project documents %28e.g., application notes%29.

Working Conditions

· Remote and onsite customer engagements across Israel

· May include out-of-hours work for implementations, maintenance windows, and critical incidents.

· On-call duty participation as required.