Customer Service Manager

We are looking forFor our company site in Modiin, we are looking for a Customer Manager in the field of technical and logistical services, for a key and impactful role within the division. This position includes full responsibility for providing technical and logistical solutions to the company’s customers-from product delivery to end-of-life of the systemThis is an opportunity to shape the customer experience, work with a variety of technical and operational interfaces, and be part of a professional team that operates in an environment of collaboration, excellence, and national security significance
In this role you willProvide responses to technical inquiries and professional support in coordination with engineering and operations teamsManage and follow up on equipment arriving from customers for repairPlan materials and equipment for procurement requirements and preventive maintenance activitiesHold daily and weekly calls with customers to provide status updates and ensure system availabilityManage overseas shipments and close the service loop with the customer, including coordination with import/export functionsMaintain continuous collaboration with program managers, ILS, engineering, production planning, procurement, quality, and subcontractors
RequirementsBachelor’s degree in Industrial Engineering and Management or Practical Engineer in Industrial Engineering and Management- AdvantagePrevious experience in an industrial company in operational or business domains- AdvantageFamiliarity with UAV systems- AdvantageExperience working with ERP and CRM systemsFull proficiency in Office applicationsHigh level of EnglishStrong organizational skills, attention to detail, and proactive customer-oriented approach
Only relevant applications will be answered#Modiin-Maccabim–Reut