- מיקום
- כל הארץ
- היקף משרה
- משרה מלאה
- תפקיד
- מנהל/ת לקוחות (Customer Success)
תיאור המשרה
If you believe customer service is more than just “closing a ticket” — it’s about creating a full experience,
If the words ownership, execution, and technology describe you perfectly,
And if witty, empathetic writing flows naturally and effortlessly from your fingertips…
We’ve got a seat saved just for you on our team.
We’re building the next generation of nutritional supplements, and we’re inviting you to join our Customer Success & Service team — ensuring every subscriber receives the complete Smart;Formula experience.
What you’ll be doing:
– Ongoing support and guidance for subscribers throughout their wellness journey %28via WhatsApp, phone, and email%29.
– End-to-end customer experience management: from feedback collection to retention and churn prevention.
– Close and collaborative work with our professional and multidisciplinary team.
What we’re looking for:
- Native-level Hebrew %28excellent written communication is critical%29.
- High empathy and patience with diverse types of customers.
- Strong technological mindset and experience working with AI tools.
- Experience managing processes in a CRM system — an advantage.
