- מיקום
- כל הארץ
- היקף משרה
- משרה מלאה
- תפקיד
- ראש צוות
תיאור המשרה
Key Responsibilities:
- Lead Technical Support: Manage, prioritize, and resolve complex IT support requests %28hardware, software, network, SaaS%29 via the ticketing system.
- Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliability.
- Documentation & Knowledge: Maintain accurate troubleshooting records and create/update documentation for the IT team.
Required Qualifications:
- 5+ years as an IT Helpdesk/Support Technician in a fast-paced environment – Must
- Previous managerial experience – a significant advantage
- Technical Expertise: Advanced troubleshooting for network, hardware, and software issues.
- Proficiency with Microsoft Windows workstations/servers, Active Directory,Linux, Google Workspace, Office 365, and VMware.
- Skills: Fluent English, strong problem-solving, service-oriented mindset, ability to work independently, and commitment to continuous improvement.
Nice to Have:
- Familiarity with security solutions %28XDR, firewalls%29, cloud platforms %28AWS/ GCP/ Azure%29, and storage solutions.
