- מיקום
- תל אביב - יפו, מרכז
- היקף משרה
- משרה מלאה
- תפקיד
- נציג/ת שירות ותמיכה
תיאור המשרה
Description
Arbe is leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems and paving the way for a fully autonomous-driving future. We are looking for a Customer Support Manager to join our business group. In this role, you will lead Arbe’s customer-facing technical organization, ensuring successful adoption, integration, and long-term satisfaction of customers using Arbe’s products. The role combines team leadership, technical oversight, and program governance to deliver a complete “whole product” solution at scale.
Responsibilities
- Lead and manage a team of Application Engineers from different technical disciplines (HW, SW, System)
- Own overall customer success across multiple accounts, acting as an escalation point for complex technical and program issues
- Drive high-quality technical support, system integration, and validation activities
- Define and scale support processes, tools, and best practices to support growing customer base
- Ensure delivery of a complete solution (product, documentation, tools, training, and support)
- Collect, prioritize, and represent customer feedback to Product and R&D
- Collaborate closely with R&D, Product, Sales, and Operations to align on customer needs and company goals
- Build strong customer relationships and ensure high levels of satisfaction
Requirements
- B.Sc in Electrical Engineering, Computer Engineering, or similar
- 7+ years of experience in customer-facing technical roles
- Proven experience leading teams or managing technical/customer support organizations
- Strong understanding of multidisciplinary systems (hardware, software, system-level integration)
- Experience working with customers in complex hardware/IC/system environments
- Excellent leadership, communication, and problem-solving skills
- Ability to manage multiple customers, programs, and priorities simultaneously
- High proficiency in English
Preferred Qualifications
- Experience in Radar / Automotive / ADAS / Communications or similar domains
- Background in ASIC, system architecture, or software architecture
- Experience scaling support organizations in startup or high-growth environments
- Familiarity with system integration, simulation, and validation processes
