Customer Support Manager

Description

Arbe is leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems and paving the way for a fully autonomous-driving future. We are looking for a Customer Support Manager to join our business group. In this role, you will lead Arbe’s customer-facing technical organization, ensuring successful adoption, integration, and long-term satisfaction of customers using Arbe’s products. The role combines team leadership, technical oversight, and program governance to deliver a complete “whole product” solution at scale.

Responsibilities

• Lead and manage a team of Application Engineers from different technical disciplines (HW, SW, System)
• Own overall customer success across multiple accounts, acting as an escalation point for complex technical and program issues
• Drive high-quality technical support, system integration, and validation activities
• Define and scale support processes, tools, and best practices to support growing customer base
• Ensure delivery of a complete solution (product, documentation, tools, training, and support)
• Collect, prioritize, and represent customer feedback to Product and R&D
• Collaborate closely with R&D, Product, Sales, and Operations to align on customer needs and company goals
• Build strong customer relationships and ensure high levels of satisfaction

Requirements

• B.Sc in Electrical Engineering, Computer Engineering, or similar
• 7+ years of experience in customer-facing technical roles
• Proven experience leading teams or managing technical/customer support organizations
• Strong understanding of multidisciplinary systems (hardware, software, system-level integration)
• Experience working with customers in complex hardware/IC/system environments
• Excellent leadership, communication, and problem-solving skills
• Ability to manage multiple customers, programs, and priorities simultaneously
• High proficiency in English

Preferred Qualifications

• Experience in Radar / Automotive / ADAS / Communications or similar domains
• Background in ASIC, system architecture, or software architecture
• Experience scaling support organizations in startup or high-growth environments
• Familiarity with system integration, simulation, and validation processes