NOC Technician

Description

abra's Infrastructure division is seeking a NOC Technician to join our team in Haifa. We are looking for an experienced NOC Technician who will operate and monitor computing systems at the IT Operations Center (ITOC) and handle systemic faults in real time. The role requires experience providing support for software and applications at Tier 2 level and above, in-depth knowledge of computing environments (operating systems, Office, mobile, VDI, Active Directory), and the ability to work morning/evening/night shifts.

Key Responsibilities:

• Ongoing monitoring and supervision of computing systems at the IT Operations Center (ITOC).
• Identifying, documenting, and handling systemic faults until resolution or escalation to the relevant party.
• Providing technical and application support at Tier 2 level and above to organization users.
• Providing phone support to customers in the computing environment and meeting service level targets (SLA).
• Managing the shift at the contact center, including proper reporting and shift handover.
• Troubleshooting issues in operating systems, Office applications, mobile, VDI, and Active Directory.

Requirements

• At least 3 years of experience working in a NOC/ITOC contact center
• Proven experience of 3 years or more working in a NOC/ITOC contact center, including shift management and handling systemic faults
• 3 years or more of experience providing support for software and applications at Tier 2 level and above
• In-depth knowledge and familiarity with computing environments: operating systems, Office applications, mobile, VDI, and Active Directory
• Meeting educational threshold requirements: a bachelor's degree student in computer science/computer engineering from second year onward, or another bachelor's degree plus a computerized information systems course of at least 100 hours, or a practical engineer in computers/technology track, or advanced information systems courses of at least 150 hours, or a discharged soldier from the IDF/Mamram in a technological field
• Ability to work shifts: morning 07:00-14:00, evening 14:00-21:00, night 21:00-07:00
• Ability to handle pressure at all hours of the day, good interpersonal skills, and ability to work in a team
• High verbal and written communication skills and ability to learn independently
• Experience working with: Active Directory, VDI, Microsoft Office, Windows operating systems, mobile

Advantages:

• Organizational skills and ability to manage multiple tasks
• Positive recommendations from companies in the computing field
• Experience working in large organizations (over 500 computing users)
• Proven experience in phone support for customers in a computing environment

location: Haifa (office)