Senior IT Infrastructure & Systems Administrator

IT Systems Administrator

We are looking for an experienced, hands-on IT professional to join a global IT team and support the organization’s IT infrastructure, ensuring secure, reliable, and efficient technology services across multiple locations.

The role combines day-to-day IT operations with responsibility for infrastructure, Microsoft 365, cloud services, cybersecurity, business applications, end-user support, and participation in cross-functional IT and digital transformation projects.

Key Responsibilities

• Maintain and support global IT infrastructure, including servers, networks, cloud services, virtualization environments, and Microsoft 365.
• Provide Tier 2/3 technical support to employees worldwide, troubleshooting hardware, software, network, system, and connectivity issues.
• Manage and resolve end-user IT service requests and support tickets, ensuring timely and effective resolution.
• Support employee onboarding and offboarding, including user account creation, access permissions, device provisioning, and equipment setup.
• Administer user accounts, endpoint devices, security policies, backups, and disaster recovery solutions.
• Support and maintain business applications, including ERP, CRM, HR systems, and collaboration platforms.
• Implement and maintain cybersecurity controls and ensure compliance with internal security policies.
• Lead and participate in IT infrastructure, cloud, automation, and digital transformation initiatives.
• Work closely with external vendors and technology service providers.
• Collaborate with the Senior IT Administrator on day-to-day IT operations, knowledge sharing, and mutual backup to ensure continuous support.
• Maintain technical documentation, procedures, system configurations, and IT operational standards.

Requirements

• At least 5 years of hands-on experience in IT infrastructure and systems administration.
• Strong experience with Microsoft 365, Windows Server, Active Directory, Azure, VMware, networking, and virtualization.
• Experience administering and troubleshooting enterprise firewalls such as Palo Alto, Fortinet, Cisco, or similar.
• Strong knowledge of cybersecurity practices, backup solutions, disaster recovery, and endpoint management.
• Experience working with cloud environments and IT automation tools.
• Experience supporting ERP, CRM, and other enterprise business applications.
• Strong troubleshooting, problem-solving, and technical project execution skills.
• Relevant academic background in Computer Science, Information Systems, or a related field.

Advantages

• Basic knowledge of Linux server environments such as Ubuntu, Red Hat, or CentOS.
• Familiarity with network switches, structured cabling, server rooms, and physical IT infrastructure.
• Experience with automation and AI-enabled IT solutions.

Interpersonal Skills

• Strong service orientation and excellent communication skills.
• High level of ownership and accountability.
• Ability to work independently and manage multiple priorities.
• Proactive, hands-on, and solution-oriented approach.
• Strong team player with a continuous improvement mindset.
• Ability to work effectively with both technical and non-technical stakeholders.
• Curiosity and willingness to learn and adopt new technologies.