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- היקף משרה
- משרה מלאה
- תפקיד
- מדריך/ה
תיאור המשרה
We%27re looking for a skilled professional to join our team in a dual capacity as a Technical Instructor and Technical Support Engineer.
This role demands a blend of advanced technical expertise and excellent personal communication skills.
You%27ll be responsible for creating and delivering impactful technical knowledge to others, while performing troubleshooting and validating our products to meet customer expectations.
As a key customer advocate, you%27ll play an important role in ensuring the quality of our offerings and becoming a trusted technical advisor to our clients.
Scope:
- Develop and deliver product customer courses.
- Act as post sale technical Instructor.
- Troubleshooting both HW and SW related issues.
- Responsible for on-site installation of software and hardware.
- Communicating progress of activities with Project Manager and customer
- Advise customers regarding the product%27s proper use and address specific user issues.
- Act as service engineer to address tech cases via phone, web-based tools and email.
Required skills & experience:
- Mandatory, very good level of English Speak, read, and write.
- At least 3 years of experience as a technical instructor
- Innovative thinker who is positive, proactive, and readily embraces change.
- Comprehensiveness
- Proven working experience as technical instructor
- Proven managing/working experience in technical customer support organizations.
- Ability to work independently and as part of a team.
- Ability to be on-call nights and weekends.
- Testing, validation, and documentation capabilities
- Ability to prioritize workload to ensure successful completion of projects.
- Ability to travel.
Required Knowledge:
- Understanding of multidisciplinary systems %28SW & HW%29.
- Networking & Telecommunications
- Familiarity with Linux CLI OS
- Familiarity of RF systems.
