Technical Solution Engineer

We are seeking a Technical Solution Engineer to join our growing team. This hands-on, execution-focused role combines technical solution delivery with deep customer engagement and systems analysis. 

Working closely with Software Engineers, Product Managers, Solution Architects, Professional Services, and Customer Success, you will translate business requirements into effective digital adoption experiences, solve complex technical challenges, and ensure the ongoing success of our enterprise customers.

 

Key Responsibilities

• Implementation & Build: Build, configure, and implement digital adoption solutions embedded within complex web applications according to defined requirements, timelines, and quality standards.

• System & Process Analysis: Analyze and research customer use cases, user workflows, and application processes in web systems to design scalable technical solutions.

• Technical Troubleshooting & Monitoring: Monitor production logs in backoffice systems to proactively identify and address potential issues before they impact end-users. Serve as an internal point of escalation for Support and Technical teams to drive root-cause resolutions.

• Solution Architecture & Execution: Participate in solution design discussions, owning assigned build components end-to-end—including DOM manipulation, custom scripting, configuration, testing, and iterating based on feedback.

• Quality Assurance & Performance: Execute thorough quality assurance testing to ensure implementations scale to millions of users while meeting accessibility, responsiveness, and cross-browser/platform standards.

• Cross-Functional Collaboration: Partner closely with Software Engineers, Product Managers, Customer Success, Professional Services, and Support to ensure seamless customer deliveries and share direct product feedback with R&D.

• Lifecycle Maintenance: Maintain and enhance existing digital adoption implementations through application releases, platform updates, and evolving customer processes.

• Innovation & Excellence: Proactively identify innovative ways to provide customers with an outstanding product experience while advancing digital adoption capabilities.

Required Qualifications

• A B.A from a leading university - a must!

• Full professional proficiency in English (written and spoken) with the ability to communicate clearly and eloquently.

• Proficiency with JavaScript, HTML, CSS, jQuery, Web Developer Tools, and DOM Manipulation.

• Knowledge and understanding of UI/UX principles.

• Strong multi-tasking skills, customer-service orientation, and the ability to quickly learn new technologies and product lines in a dynamic environment.

• Customer service orientation.

• Ability to work independently with little direct supervision, managing assigned tasks while navigating cases of confusion or incomplete information.

• Willingness to work in a hands-on and dynamic environment with a constantly evolving product.

• Excellent communication skills.

• Exceptional attention to detail and commitment to delivering reliable, scalable, high-quality solutions.

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