Technical Support Engineer – Student Position

Description

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection.

We're looking for a motivated student who wants to take their first step into the high-tech world — and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time.

Responsibilities

• Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues.
• Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed.
• Build strong relationships with customers and maintain a professional, supportive tone.
• Help create and update support documentation, and log interactions in the support system.
• Continuously build your technical skills through ongoing training and mentorship.

Requirements

• Currently pursuing a degree (Engineering, Computer Science, Cyber Security, or related field) – Must.
• At least one full year remaining until graduation – Must.
• Fluent English (written and spoken) – Must.
• Availability to work intensive hours, including night and weekend shifts – Must.
• Strong will to learn, curiosity about cloud and cybersecurity technologies.
• Ability to work both independently and as part of a team.
• Advantage: familiarity with Linux, basic networking, SQL, or cloud environments.