Customer Service Specialist

Job Req Number:  115491
Time Type: Full Time

JOB DESCRIPTION
Customer Service Specialist / Inventory Planner 
Reports to: Site Lead 
Direct Reports: No 
Department: Customer Service
Location: Kiryat Gat, IL 

SUMMARY

Perform inventory planning activities including material analysis and planning, consumption analysis, purchase request generation, and coordination between engineers and suppliers. Deploy planning tools to guarantee high level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate new material sample receipt and approval
• Coordinate material shipment to alternate sites (both domestic and international)
• Enter various data into ERP system, Excel spreadsheets, client web portal, supplier web portal
• Generate reports and compile data summaries
• Track and follow-up on product orders
• Assist with expediting product orders
• Effectively communicate with employees throughout the organization both verbally and in writing
• Effectively communicate with suppliers or clients both verbally and in writing
• Inform the appropriate individuals (Buyers, Site Leads, Managers) of any issues related to material shortages that may cause an out of stock or machine down situation
• Coordinate and perform cycle counts and physical inventories to ensure the accuracy of inventory assets
• Maintain accurate and timely data in the ERP system
• Other duties as assigned

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SUPERVISORY RESPONSIBILITIES

Not Applicable

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MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Bachelor’s degree from an accredited college; or related college coursework in a related discipline

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SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Microsoft Office Suite with proficiency in Excel (able to work with pivot tables, use lookup formulas, etc.)
• General ERP system experience

Language Skills

• English (reading, writing and verbal)

Mathematical Skills

• Intermediate mathematical problem solving

Other Skills

• Knowledge of Purchasing, Inventory Control and Materials Management processes and Inventory Management methodologies
• Strong customer service (external & internal customers) and interpersonal skills
• Excellent organizational & prioritization skills
• Strong data entry skills
• Effective verbal and written communication skills
• Attention to detail
• Ability to exercise good judgment and maintain confidentiality
• Ability to work well individually and in a team environment
• Ability to understand and follow both verbal and written instructions

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PREFERRED QUALIFICATIONS

• Supply Chain Management degree
• Prior planning experience in a Manufacturing setting
• Prior experience in a semiconductor manufacturing environment

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TRAVEL REQUIRED

• Travel not required

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PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 30 pounds. Specific vision requirements of this job include close vision and distance vision.

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WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.