Customer Success Team Leader

We are looking forFor our company site in Modiin, Aerospace division is looking for a Customer Success Team LeaderThis is your opportunity to lead a key team positioned at the heart of the business and operational activity, with direct impact on customer experience, service quality, and the success of operations with customers in Israel and worldwide . In this role, you will lead multiple cross-organizational interfaces and play a significant part in driving processes, standards, and continuous improvement within a dynamic and technological environment
If you are looking for a role that combines people management, customer-facing activities, process leadership, and the ability to influence within a complex, multi-interface environment – your place is with us
In this role you will
Manage, mentor, and professionally develop a team of Customer Success ManagersBe responsible for service quality and technical and logistical customer support throughout the product lifecyclePrioritize tasks, manage workloads, and monitor execution and closure processesManage exceptional customer events with internal interfacesLead interfaces with Program Managers, ILS, Engineering, Planning, Procurement, Quality, Logistics, and Import/Export teamsTrack performance, tasks, repairs, and service activitiesLead process improvement initiatives, standardization, and knowledge sharing within the teamPromote a proactive approach for identifying customer needs, bottlenecks, and risks
RequirementsExperience managing and leading teamsExperience working in a technological or industrial environment and managing multiple interfacesExperience in After Sales, ILS, or Customer Support roles - AdvantageFamiliarity with UAV systems - AdvantageExperience working with ERP or CRM systems - AdvantageHigh level of EnglishStrong ability to motivate employees and interfaces, high service orientation, system-level perspective, and ability to work in a dynamic multitasking environment
Only relevant applications will be answered*#Modiin-Maccabim–Reut