Global Sales Director

What You’ll Do 

• Lead a Global Sales Team: Manage, coach, and grow a team of regional sales managers across North America, EMEA, and APAC; set clear performance bars, run weekly forecast and pipeline reviews, and develop the next layer of sales leadership 
• Activate the Field: Drive engagement with the broader account and channel sales organization to position inside their installed base and new logo accounts; co-own large opportunities and joint pursuits with regional VPs and country managers 
• Execute the Go-to-Market Plan: Translate the strategy into regional sales plays, ICP-driven account targeting, and deal mechanics; partner with Product Management and Marketing to refine positioning, pricing, and packaging based on real field signal 
• Build the Channel and Partner Engine: Work with dedicated Channel Directors to drive partner recruitment, enablement, and joint selling with Microsoft, distributors, MSPs, system integrators, and carriers; embed into co-sell motions inside the Microsoft Teams and Azure ecosystem 
• Drive Sales Enablement and Operating Discipline: Lead onboarding, ongoing enablement, certification, and battle-card readiness across the global sales team; run a clean Salesforce, accurate forecast, tight deal-desk process, and structured QBRs and win/loss reviews
• 10+ years of B2B technology sales experience, including direct enterprise selling and quota-carrying roles in software or SaaS, with a clear record of consistently overachieving quota 
• 5+ years leading and managing a global or multi-region sales team, with proven success scaling bookings and ARR through a team of sales managers and individual contributors 
• Strong technical fluency, with the ability to lead commercial and technical conversations with CIO, CTO, IT, and CX decision makers, and to navigate complex enterprise procurement cycles 
• Demonstrated ability to operate across direct, channel, and carrier routes to market, in a matrixed organization spanning multiple time zones worldwide 
• Willingness and ability to travel internationally up to 40% to support regional teams, customers, and partners across North America, EMEA, and APAC 
• Excellent executive communication, forecasting, and operating cadence skills, with fluency in modern revenue operations tooling %28Salesforce, sales analytics, deal desk%29 

Preferred qualifications 

• Direct experience selling Contact Center as a Service %28CCaaS%29, CX, or Conversational and Voice AI solutions to mid-market and enterprise buyers 
• Experience selling with or alongside the Microsoft ecosystem %28Teams, Azure, Dynamics%29, including co-sell with Microsoft field teams, and familiarity with the Teams Phone and Azure marketplace motions 
• Track record of building and scaling channel and partner ecosystems globally, including with carriers, MSPs, and Microsoft-aligned SIs 
• Working knowledge of the contact center & CX competitive landscape and a point of view on where the market is heading