Technical Trainer

Description

This is us 

Kaltura (NYSE: KLTR) is a global software company on a mission to transform digital experiences from one-way interactions into intelligent, personalized conversations that move people forward.

Founded in 2006, we started by making video more accessible to organizations around the world. Today, we're taking that foundation much further, combining conversational AI, rich media, enterprise knowledge, and data to build a new generation of intelligent digital experiences.

Our technology helps organizations turn their content and knowledge into interactive, AI-powered experiences that can guide customers, train employees, support learners, and engage audiences in real time. From AI agents and personalized learning experiences to digital events, content hubs, and media platforms, we're changing how people interact with technology, and what technology can do for them.

More than 1,000 organizations worldwide rely on Kaltura, reaching over 100 million users at home, at work, and at school.

And the people behind it? We're a global team of 600+ employees, with offices in New York, London, Singapore, and Tel Aviv, united by a culture of openness, flexibility, and collaboration. Kaltura is a fast-paced environment where ideas are welcome, initiative is encouraged, and there's always something new to build, challenge, or improve. We believe in giving people the freedom to make an impact, the flexibility to balance work and life, and the opportunity to grow as we continue to evolve.

If you don't meet 100% of the requirements below, that's okay. Nobody's perfect! We believe in hiring people, not just a list of skills. If this sounds like a place where you'd be excited to learn, contribute, and make an impact, we'd love to hear from you.

Requirements

The role:

You will help customers successfully adopt Kaltura products and solutions by delivering engaging training programs, supporting onboarding initiatives, and creating high-quality learning content using modern AI-powered tools. As a trusted subject matter expert, you will work closely with customers and cross-functional teams to drive product adoption, translate complex workflows into effective learning experiences, and deliver customer value throughout the customer lifecycle. 

The day-to-day  

• Deliver instructor-led virtual and on-site training sessions for administrators and end users.  
• Simplify complex technical concepts and translate product features into clear, engaging learning experiences.  
• Support onboarding and implementation projects by providing product guidance, enablement planning, and training expertise.  
• Create and maintain learning materials, including presentations, training guides, tutorials, and instructional videos, using tools such as Microsoft Copilot and Claude.  
• Collaborate with cross-functional teams to ensure training content remains accurate, relevant, and up to date.  
• Gather learner feedback and continuously improve training content, delivery methods, and learning outcomes.  
• Support the rollout of new product features by developing training and enablement materials that drive adoption. 

Ideally, we’re looking for:

• 1-2 years of experience in customer-facing roles such as technical training, customer success, onboarding, professional services, or technical support in a SaaS environment. 
• Strong presentation and facilitation skills, with the ability to explain technical concepts to both technical and non-technical audiences. 
• Excellent verbal and written English communication skills, with confidence presenting to groups and leading training sessions. 
• Experience creating instructional content, presentations, guides, or learning materials. 
• Strong technical aptitude with the ability to quickly learn new software platforms and effectively leverage generative AI tools such as Claude, Microsoft Copilot, and similar solutions. 

These would also be nice: 

• Experience creating or editing instructional video content.  
• Familiarity with LMS platforms, educational technologies, or enterprise software solutions. 

The perks:

1. Hybrid, flexible work environment  
2. Extended private health (including mental) insurance  
3. Personal and professional development programs 
4. Occasional Cross company long weekends