IT Specialist

Description

Money is becoming software. That changes everything about how it has to be protected. Stablecoins, tokenized assets, and payments made by AI agents are moving real value at machine speed. That’s where Blockaid comes in. We build the security technology behind how money moves. Coinbase, MetaMask, Uniswap, and many of the largest platforms moving money today rely on us to screen billions of transactions and stop fraud, scams, and hacks before they reach a single user.

We’re backed by investors including Sequoia Capital, Ribbit Capital, and Cyberstarts, firms behind some of the biggest names in cybersecurity.

We're looking for an IT Manager to own how Blockaid works day to day: how people get access, how their machines operate, how the network runs, and how the offices function.

What You'll Do:

• Help Desk & Support. Serve as the single point of contact for all IT support. Handle everything from day-to-day access requests and software hiccups to laptop troubleshooting, ensuring the team gets fast, hands-on help directly from you.
• Identity. Own Okta as our primary IdP. Automate the full joiner-mover-leaver lifecycle from HiBob into every downstream app, and own SAML and OIDC integrations, SCIM provisioning, and adaptive MFA policies. Access should be a function of someone's role, not a ticket.
• Endpoints. Own our Apple fleet in Jamf Pro: zero-touch enrollment, configuration profiles, patch policies, and scripted deployments. A new hire's Mac should be compliant and fully configured before they open it.
• Network and offices. Own the firewall and wireless infrastructure end to end: policies, VPN, segmentation, 802.1X, and zero-trust remote access. Own every meeting room too, including Meet and Zoom hardware, displays, booking, and cabling, and standardize the build so a new office is a deployment rather than a project.
• SaaS. Primary admin for Google Workspace, Slack, Notion, Linear, GitHub, and dozens more. Integrate through APIs and webhooks rather than manual sync, and drive license and vendor consolidation.
• Automation and AI. Treat every recurring manual task as a bug. Write code against the Okta, Jamf, Google Workspace, and HiBob APIs, and use LLM tooling, coding agents, and MCP integrations to build support workflows that resolve requests without a human in the loop.
• Security and compliance. Partner with Security on zero-trust access, patch remediation, access reviews, and automated evidence for SOC 2 and ISO 27001. Support incident response with the logs and device actions the team needs, fast.

Requirements

• 2-3 years experience running IT in a fast-paced environment.
• Experience supporting and troubleshooting macOS environments - a must.
• A strong service mindset and the ability to independently manage and resolve everyday tech issues end-to-end.
• Deep hands-on Okta: lifecycle management, group rules, SAML and OIDC, SCIM, and authentication policies.
• Advanced Jamf Pro engineering and macOS troubleshooting at the command line.
• Real network experience: firewalls, controller-based wireless, VLANs, VPN, and 802.1X.
• Google Workspace administration in depth, plus experience owning conference room AV.
• Strong scripting and comfort working straight against REST APIs. You should be able to read an API doc and have something working the same day.
• Demonstrated use of AI tools to ship real work.