IT Specialist

Description

DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.

We are growing fast and looking for a hands-on IT Specialist to join our team and help maintain a smooth, secure, and efficient IT environment across DealHub.

We are looking for a service-oriented, tech-savvy problem solver who enjoys working with people, troubleshooting technical issues, and supporting a growing global organization. This is an excellent opportunity for an IT professional looking to develop their technical skills and take ownership of day-to-day IT operations and projects.

The position requires working from the office 5 days a week.

Key Responsibilities

• Provide onsite and remote IT support to employees in Israel and the US, troubleshooting hardware, software, and connectivity issues.
• Support the full employee lifecycle, including onboarding, offboarding, user access, and equipment setup.
• Assist with the administration and maintenance of end-user devices, IT systems, and office infrastructure.
• Manage and support Microsoft 365, Google Workspace, JampCloud, EDR and other cloud-based services and SaaS applications.
• Assist with device configuration, software installations, updates, and endpoint management across Windows and Mac environments.
• Support identity and access management, ensuring appropriate user permissions and adherence to security best practices.
• Help maintain and improve IT processes, documentation, and internal support procedures.
• Participate in IT projects, including technology implementations, system integrations, office setups, and process improvements.
• Coordinate with external vendors and service providers to resolve technical issues and maintain IT services.
• Support IT setup and technical requirements for company meetings and events.
• Assist with security initiatives and compliance processes, including ISO and SOC requirements.

Requirements

• 2-3 years of experience in IT support, IT administration, or a similar technical role.
• Hands-on experience supporting Windows and Mac environments.
• Familiarity with Microsoft 365, Google Workspace and JumpCloud administration.
• Basic knowledge of cloud-based services, SaaS applications, and IT infrastructure.
• Experience troubleshooting hardware, software, and network-related issues.
• Familiarity with user management, access permissions, and endpoint management.
• Strong problem-solving skills, a proactive mindset, and a willingness to learn.
• Excellent communication and interpersonal skills, with a service-oriented approach.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Good English communication skills.
• Ability to work independently while collaborating effectively with the broader team.

Advantages

• Experience with Azure or other cloud platforms.
• Familiarity with Linux environments.
• Experience with endpoint management tools and identity management solutions.
• Exposure to IT security practices and ISO/SOC compliance.
• Experience supporting employees in a global organization.