Mgr-Training

JOB SUMMARY

The Training Manager is responsible for planning, developing, coordinating, and delivering training programs across the hotel, ensuring employees receive the knowledge, information, and tools required to perform their roles effectively and consistently. The role focuses on creating engaging and professional training content, delivering presentations and facilitating group training sessions, and ensuring that Marriott standards, W brand philosophy, service culture, operational procedures, and job-specific knowledge are effectively communicated and understood by employees.

CANDIDATE PROFILE 

Education and Experience

• Bachelor’s degree in Human Resources, Hospitality, Business Administration, or a related field.

• Minimum of 2 years of previous experience in a training role, preferably within Human Resources or the hospitality industry.

• Proven experience in public speaking, delivering presentations, and facilitating training sessions in English.

• Excellent presentation and communication skills, with the ability to deliver information and training content clearly and effectively.

• Fluent in both Hebrew and English, with the ability to communicate and work fluently in both languages.

• Strong interpersonal skills and the ability to work effectively with employees at all levels.

Core Responsibilities

• Plan, coordinate, and deliver training programs across all hotel departments, ensuring employees are familiar with guest expectations, service standards, and W brand philosophy.

• Develop and adapt training content, presentations, and materials according to departmental and operational needs.

• Promote a culture of service excellence by demonstrating best practices and providing feedback to employees and managers.

• Work closely with department heads to identify training needs, address performance gaps, and implement relevant training solutions.

• Monitor training attendance, completion, and effectiveness, ensuring that knowledge and skills are successfully applied in daily operations.

• Continuously review guest feedback and satisfaction results to identify areas for improvement and adjust training accordingly.

• Ensure all training activities are aligned with Marriott standards, W brand values, and the hotel's business objectives.

• Support the planning and management of the department's training budget and expenses.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.