IT Specialist

Description

IT Specialist

[Ramat Gan, Full-time, Hybrid]

SNEAK PEEK

⇨ Location: Ramat Gan, Hybrid

⇨ Interview process: HR Initial Interview ⇨ Home Assignment ⇨ Technical Interview ⇨ HR Interview ⇨ CTO Interview  

WHO ARE WE? 

At Rounds, we believe in harnessing the power of cutting-edge technology to drive business success. Our transformative, machine-learning technology identifies and optimizes mobile assets, while our team of experts, with their unparalleled human capital and business acumen, provides the strategic direction and support to turn mobile assets into profitable businesses. Together, we are revolutionizing the mobile industry. You can find out more info about us here: www.rounds.com.

THE ROLE

We are looking for an experienced IT Specialist to join our IT team. This role will require working closely with our global teams both onsite and remotely, to help support and improve the IT environment at Rounds.

Hiring manager: David Milner, IT Manager (https://www.linkedin.com/in/davidmilnerit/) 

Requirements

WHAT ARE WE LOOKING FOR?

Must-have:

• 4+ years experience in an IT Support, Service Desk, or IT Operations role.
• Solid experience with Google Workspace (User management, security settings, SSO setup). 
• Experience managing the employee lifecycle (Onboarding/Offboarding) for both local and remote staff.
• Proficiency in troubleshooting and supporting local and remote users including extensive knowledge of MacOS and Windows Operating systems. 
• Experience managing user permissions and access rights for core business apps such as Slack, Generative AI tools.
• Hands-on experience with specific MDM tools like Jamf, JumpCloud, or Kandji.
• Experience setting up IT ticketing lifecycle including workflows, automations, and reporting in tools like Jira Service Management, Zendesk, or Freshservice.
• Experience managing Endpoint Detection and Response (EDR) agents or Email Security Gateways.
• Basic understanding of networking concepts (TCP/IP, DNS, VPN).
• Strong organizational skills and attention to detail, particularly in managing asset inventory and procurement.
• Excellent communication skills, both written and verbal in English, with a strong customer service orientation.
• Willingness to provide support for global employees on Fridays

Nice-to-have:

• Experience with Island Browser.
• Basic exposure to AWS or GCP, specifically IAM roles.
• Work with Google play and Apple accounts
• Automation skills including understanding basic scripting languages.

INTERESTED?

Our recruitment process consists of the following steps: 

• HR Initial Interview (30 min)
• Home Assignment (1-2 hours)
• Technical Interview (1 hour)
• HR Interview (60 min)
• CTO Interview (30 min)

Get in touch at hr@rounds.com. We look forward to hearing from you!